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Measuring Customer Service Effectiveness
Language
English
English
Book
Hardback
This reference explains the rationale behind measuring service effectiveness and covers the measurem...
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Libristo code: 04621798
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528 b
528 b
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This reference explains the rationale behind measuring service effectiveness and covers the measurement process from preparation to managing the results. Cook discusses methods of gaining quantitative and qualitative research data from customers, measuring internal customer service, benchmarking and analyzing measurement results. She concludes with
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About the book
Full name
Measuring Customer Service Effectiveness
Author
Sarah Cook
Language
English
English
Binding
Book - Hardback
Date of issue
2004
Number of pages
174
EAN
9780566085383
ISBN
0566085380
Libristo code
04621798
Publishers
Taylor & Francis Ltd
Weight
458
Dimensions
250 x 177 x 11
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