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Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Name: Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Brand: John Wiley & Sons Inc
SKU: 09364001
Price: 31.39 EUR
Availability: InStock
Author: Dan Steinman
ISBN: 9781119167969

Dan Steinman

Language

English

Book Hardback

Libristo code: 09364001

Publishers John Wiley & Sons Inc, April 2016

"Customer Success" will become the authoritative book of the emerging Customer Success industry and... Full description

Libristo code: 09364001

77 b

31.39 € VAT included

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"Customer Success" will become the authoritative book of the emerging Customer Success industry and target any business that is trying to focus, or re-focus, on customers and will be applicable to all customer management roles such as Account Manager, Customer Advocacy, Client Relationship Manager, and Customer Success Manager along with the leadership of those organizations. "Customer Success" will address the pains of how to start creating a customer-centric company and how to think strategically about Customer Success - how to organize, compensate, find a leader, measure, etc. Customer Success has exploded as one of the hottest B2B movements since the advent of the subscription business model.