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Call Center Performance Enhancment Using Simulation and Modeling

Name: Call Center Performance Enhancment Using Simulation and Modeling
Brand: PURDUE UNIV PR
SKU: 12301588
Price: 54.29 EUR
Availability: InStock
Author: Jon Anton
ISBN: 9781557531827

Jon Anton

Vivek Bapat

Bill Hall

Language

English

Book Paperback

Libristo code: 12301588

Publishers PURDUE UNIV PR, May 2000

"A customer access center that is accessible anytime, anywhere, in any form, and for free is emergin... Full description

Libristo code: 12301588

133 b

54.29 € VAT included

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"A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service)." - Book News, Inc.