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Brilliant Customer Service

Language EnglishEnglish
Book Paperback
Book Brilliant Customer Service Debra Stevens
Libristo code: 04048736
Publishers PEARSON Education Limited, October 2010
Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptio... Full description
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Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again. It's for anyone involved in any organisation -- whether you run your own business, manage people or you are a customer facing employee. It doesn't matter what your budget is, you'll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES * Identify your customers real needs and how best to meet them * Build trust and long term loyalty with your customers to stay ahead of the competition * Make sure you are remembered and recommended

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About the book

Full name Brilliant Customer Service
Author Debra Stevens
Language English
Binding Book - Paperback
Date of issue 2010
Number of pages 216
EAN 9780273738077
ISBN 0273738070
Libristo code 04048736
Publishers PEARSON Education Limited
Weight 266
Dimensions 215 x 135 x 24

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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