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Service Operations Dynamics
Managing in an Age of Digitization, Disruption and Discontent
Language
English
English
E-book
Adobe ePub DRM
This innovative book presents an up-to-date account of service operations, spanning topics such as I...
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Libristo code: 41044538
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153 b
153 b
62.59
€
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This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
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About the book
Full name
Service Operations Dynamics
Author
Henk Akkermans, Chris Voss
Language
English
English
Binding
E-book - Adobe ePub DRM
Date of issue
2018
EAN
9783319720173
Libristo code
41044538
Publishers
Palgrave Pivot
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