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Winning with the Customer from Hell: A Survival Guide
Language
English
English
Book
Paperback
Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent...
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Libristo code: 12291281
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Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.
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About the book
Full name
Winning with the Customer from Hell: A Survival Guide
Author
Shaun Belding
Language
English
English
Binding
Book - Paperback
Date of issue
2004
Number of pages
180
EAN
9781550226300
ISBN
1550226304
Libristo code
12291281
Publishers
E C W Pr
Weight
308
Dimensions
138 x 206 x 14
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