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Service Systems Implementation

Language EnglishEnglish
Book Paperback
Book Service Systems Implementation Haluk Demirkan
Libristo code: 01427559
Publishers Springer-Verlag New York Inc., April 2013
Featuring the latest applications and practices designed to improve the key performance indicators o... Full description
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Featuring the latest applications and practices designed to improve the key performance indicators of service systems, this volume focuses on those related to service quality, service productivity, regulatory compliance, and sustainable service innovation.

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About the book

Full name Service Systems Implementation
Author Haluk Demirkan, James C. Spohrer, Vikas Krishna
Language English
Binding Book - Paperback
Date of issue 2013
Number of pages 310
EAN 9781461428077
ISBN 1461428076
Libristo code 01427559
Publishers Springer-Verlag New York Inc.
Weight 516
Dimensions 155 x 235 x 19

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management decision making
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Computing & Information Technology > Computer science > Human–computer interaction > Information architecture
Economics, Finance, Business & Management > Business & Management > Business mathematics & systems
Economics, Finance, Business & Management > Business & Management > Operational research
Economics, Finance, Business & Management > Industry & industrial studies > Retail & wholesale industries
Computing & Information Technology > Computer hardware > Maintenance & repairs
Computing & Information Technology > Information technology: general issues
Computing & Information Technology > Business applications
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