Contact
How to shop
Delivery
Shopping guide
Service Providers
English
290 b
Delivery to Austria
Up to 30 days for returns
Customers also purchased
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. However, despite the growth in the number of studies which have explored issues relating to service providers, no book has so far integrated the knowledge regarding customer contact employees. The Service Providers is designed to fill the gap by discussing distinctive issues relevant to service providers, while linking them to extant research on customers and service in organisations. Integrating theory and research, it looks at factors that determine the performance of service providers, applies models of social psychology and organizational behavior to the analysis of the service role and points to important managerial implications.
About the book
English
Give this book today
It's easy
1 Add to cart and choose Deliver as present at the checkout 2 We'll send you a voucher 3 The book will arrive at the recipient's addressYou might also be interested in
/
Paperback
22.79
€
/
Hardback
35.89
€
/
Paperback
20.99
€
/
Paperback
10.69
€
/
Paperback
15.39
€
/
Paperback
67.59
€
Hi! I'm Libroamiko, your book advisor.
How can I help you?