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Practical Guide to Call Center Technology
Select the Right Systems for Total Customer Satisfaction
Language
English
English
Book
Paperback
Shows how to navigate the business, technical, and financial issues in building and managing a custo...
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Libristo code: 06714815
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Shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. This book also shows how to get the most out of ACD's (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales.
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About the book
Full name
Practical Guide to Call Center Technology
Author
Andrew J. Waite
Language
English
English
Binding
Book - Paperback
Date of issue
2002
Number of pages
504
EAN
9781578200948
ISBN
9781578200948
Libristo code
06714815
Publishers
Taylor & Francis Ltd
Weight
692
Dimensions
152 x 228 x 28
Categories
Economics, Finance, Business & Management
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Business & Management
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Sales & marketing
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Economics, Finance, Business & Management
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Business & Management
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