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Making Customer Satisfaction Happen
Language
English
English
Book
Paperback
This book provides the focus for an organisation's Total Quality Management process; the achievement...
Libristo code: 05248445
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263 b
263 b
107.29
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This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
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About the book
Full name
Making Customer Satisfaction Happen
Author
R. M. McNealy
Language
English
English
Binding
Book - Paperback
Date of issue
1996
Number of pages
192
EAN
9780412786303
ISBN
0412786303
Libristo code
05248445
Publishers
Chapman and Hall
Weight
336
Dimensions
323 x 158 x 19
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