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Good Services
Language
English
English
Book
Paperback
Service design is a rapidly growing area of interest in design and business management. There are a...
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Libristo code: 22416812
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52 b
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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
About the book
Full name
Good Services
Author
Lou Downe
Language
English
English
Binding
Book - Paperback
Date of issue
2020
Number of pages
224
EAN
9789063695439
ISBN
9063695438
Libristo code
22416812
Publishers
BIS Publishers B.V.
Weight
334
Dimensions
116 x 180 x 17
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