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Customer Centered Selling

Language EnglishEnglish
Book Hardback
Book Customer Centered Selling Rob Jolles
Libristo code: 04225450
Publishers Harper Collins Publishers, September 2009
Customer Centered Selling teaches you the secrets of the world-famous Xerox sales training by revers... Full description
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Customer Centered Selling teaches you the secrets of the world-famous Xerox sales training by reversing the conventional selling practices of searching for customer needs, pitching product, and adopting an order taking mentality. Jolles provides a systematic, repeatable, predictable approach that teaches you to anticipate and influence behaviour by studying and understanding the client's "Decision Cycle" and critical "Decision Points." Through the use of case studies, interactive activities, and job aids anyone from a seasoned sales professional to a manager or parent can not only learn the power to influence behaviour, they can implement these ideas as well.

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About the book

Full name Customer Centered Selling
Author Rob Jolles
Language English
Binding Book - Hardback
Date of issue 2009
Number of pages 384
EAN 9781439144633
ISBN 143914463X
Libristo code 04225450
Publishers Harper Collins Publishers
Weight 399
Dimensions 152 x 240 x 24

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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