Contact
How to shop
Delivery
Shopping guide
Call Centers For Dummies 2e
English
52 b
Delivery to Austria
Up to 30 days for returns
Customers also purchased
/
Paperback
14.29
€
/
Hardback
27.39
€
/
Paperback
17.59
€
/
Paperback
46.99
€
/
Paperback
30.09
€
/
Paperback
17.59
€
/
Paperback
19.19
€
Tips on making your call center a genuine profit center§§In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.§The ultimate call center guide, now revised and updated§The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations§Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses§§With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
About the book
English
Give this book today
It's easy
1 Add to cart and choose Deliver as present at the checkout 2 We'll send you a voucher 3 The book will arrive at the recipient's addressYou might also be interested in
Hi! I'm Libroamiko, your book advisor.
How can I help you?