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1-800-Philippines
Understanding and Managing the Filipino Call Center Workers
Language
English
English
Book
Paperback
Documents a year-long research project that involved doing interviews, desktop researches, observati...
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Libristo code: 06298581
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81 b
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Documents a year-long research project that involved doing interviews, desktop researches, observations and surveys among call centre workers in the Philippines. It describes the nature of call centre work-- both its benefits and the issues raised against it. It looks at the well-being of workers, and examines the factors that influence burnout and turnover.
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About the book
Full name
1-800-Philippines
Author
Regina M. Hechanova-Alampay
Language
English
English
Binding
Book - Paperback
Date of issue
2012
Number of pages
138
EAN
9789718610596
ISBN
9789718610596
Libristo code
06298581
Publishers
Ateneo de Manila University Press
Weight
318
Dimensions
140 x 216 x 18
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