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WHAT I KNOW ABOUT RUNNING COFFEE SHOPS
Russian
16 b
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"e;V kofe est' nechto takoe, chto prityagivaet lyudej"e;, - schitaet odin iz luchshih barista Irlandii Kolin Harmon, vladelec seti kofeen 3fe, ili Third Floor Espresso, nachinavshejsya s peredvizhnyh stoek v foje nochnogo kluba i vyrosshej do vsemirno izvestnogo brenda. Esli vy planiruete rabotat' s kofe, kniga Harmona posvyatit vas v ritmy i nyuansy ehtogo uvlekatel'nogo processa. Vy uznaete, s chego nachat', kak upravlyat' zatratami, kak povysit' rentabel'nost', kak organizovat' marketing, kak predusmotret' malejshie pozhelaniya klientov. "e;Kofejnyj biznes - ehto yarkaya, dinamichnaya i mnogogrannaya sfera, u kotoroj mogut pouchit'sya mnogie otrasli, i v ee osnove lezhit odna prostaya veshch' - gostepriimstvo. YA reshil napisat' o moem sub"e;ektivnom vospriyatii, o moem opyte i o kriteriyah, kotorye ya primenyayu v svoej rabote naryadu s bolee ob"e;ektivnymi standartami, priemlemymi dlya bol'shinstva iz nas. YA schitayu, chto mne povezlo dobit'sya mnogogo, i nikogda ne prinimal svoj uspekh kak dolzhnoe. Kazhdyj den' ya uchus' chemu-to novomu, poehtomu predpochitayu govorit' ne o tom, kak dolzhny vypolnyat' svoyu rabotu vy, a o tom, chto umeyu delat' ya sam. I esli moi sovety prinesut pol'zu, ya budu schastliv, chto podelilsya opytom"e;. (Kolin Harmon)
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