Services Marketing

Services Marketing: Customer Experience and Value Creation examines distinctive marketing strategies for service-based businesses, emphasizing intangibility, heterogeneity, inseparability, and perishability characteristics. This resource explores customer experience optimization, value co-creation, service quality management, and customer satisfaction approaches. Services Marketing: Customer Experience and Value Creation addresses service marketing applications spanning hospitality, healthcare, banking, insurance, telecommunications, and entertainment sectors globally. Coverage encompasses service design, customer journey mapping, service recovery strategies, and loyalty programs. The text emphasizes measurement and improvement frameworks, customer feedback systems, and digital service delivery. Readers develop competencies in service marketing strategy formulation, customer experience design, and service innovation. This volume serves marketing professionals, service industry managers, business students, and organizational leaders seeking comprehensive understanding of service marketing and customer experience management.