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This book deals with World Class§Operations Management (WCOM), detailing its principles, methods and§organisation, and the results that this approach can bring about. Utilising real-world§case studies illustrated by companies that have adopted this model (interviews§with Saint-Gobain, L'Oréal, Tetra Pak, Bemis, and Bel Executives), it describes§common patterns drawn from decades of hands-on experience, so as to present a§theoretical approach together with the concrete application of its principles. §§WCOM, adopted by several§multinational companies, is one of the more innovative management practises, as§it integrates the best Continuous Improvement approaches (Lean, Total Productive§Management, World Class Manufacturing) as well as the most innovative§approaches in human dynamics like Change Leadership, Performance Behavior,§Shingo Model, to name a few.§§Maximising reader insights into§the successful implementation of such an approach, and explaining not only its§potentialities, but also its implementation dynamics, the critical points and§the ways it can be integrated into different situations, this book is also§about how to create a culture of excellence that is sustainable over a long§period of time and delivers consistent (or ever-improving) results.§§
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