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In this book, Nizar Abdelkafi defines variety-induced complexity from the perspectives of the company, supply chain and customers. The author develops a sequence model and a key metrics system for the management of internal complexity, proposes a matrix-based tool that identifies the causes of complexity in mass customization supply chains and conducts an explorative study at a Germany-based company. Furthermore heidentifies features, to use in online configuration systems to reduce the complexity that customers face during the product selection process.
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