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Total Quality Management Resource Manual
Effect on the Understanding and Perceived Effectiveness of Team Leaders and Managers
English
102 b
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Research study (2001) conducted in Panama City, §Florida to investigate the effect of using a total §quality management (TQM) resource manual on the §understanding and perceived effectiveness of team §leaders and managers in performance improvement §activities. The subjects of the study were working §with a newly implemented total quality management §system. An extensive 6-month training program to §prepare for the implementation of the TQM system had §recently been conducted in the urban healthcare §facility used for the investigation. The premise of §the study was to determine whether simplifying the §information given to the TQM teams might enhance §their effectiveness and understanding of the §process. Total quality management, as a practice §concept, has not proven to be highly effective in §healthcare organizations. Further research is §recommended to adapt the TQM model for healthcare §organizations. The theoretical framework §used in this study was based on the work of W. §Edwards Deming (1900-1993).
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