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The workbook is organized by the four sessions of the web workshop: Session 1: Introduction to the workshop D1: Define Business Outcomes D6: Document Results Intersession Assignments Session 2: D2: Design the Complete Experience D3: Deliver for Application Intersession Assignments Session 3: D4: Drive Learning Transfer D5: Deploy Performance Support Action Planning Intersession Assignments Session 4: Achievement Stories Recap Plans to Sustain Progress
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