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English
Book
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This book examines critical service-management concepts that have direct application in the retail i...
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Libristo code: 02597444
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263 b
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This book examines critical service-management concepts that have direct application in the retail industry. Case examples from around the world show how to gain customer loyalty, achieve market leadership, and ensure profitability in the retail sector.
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About the book
Full name
Service Management
Author
Jay Kandampully
Language
English
English
Binding
Book - Paperback
Date of issue
2014
Number of pages
316
EAN
9781489995773
ISBN
1489995773
Libristo code
02597444
Publishers
Springer-Verlag New York Inc.
Weight
534
Dimensions
155 x 235 x 19
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