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The authors argue that lean production should be driven by the desire to achieve optimal customer se...
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Libristo code: 02966735
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The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.
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About the book
Full name
Sense and Respond
Author
S. Parry, S. Barlow, M. Faulkner
Language
English
English
Binding
Book - Paperback
Date of issue
2005
Number of pages
208
EAN
9781349523191
Libristo code
02966735
Publishers
Springer Palgrave Macmillan
Weight
327
Dimensions
155 x 235 x 12
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