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Revolutionize Your Customer Experience
Language
English
English
Book
Paperback
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the con...
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Libristo code: 02966709
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91 b
91 b
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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.
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About the book
Full name
Revolutionize Your Customer Experience
Author
Colin Shaw
Language
English
English
Binding
Book - Paperback
Date of issue
2004
Number of pages
220
EAN
9781349518340
Libristo code
02966709
Publishers
Springer Palgrave Macmillan
Weight
345
Dimensions
155 x 235 x 13
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