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Quality Is Personal

Name: Quality Is Personal
Brand: Simon & Schuster
SKU: 04487780
Price: 23.89 EUR
Availability: InStock
Author: Harry V. Roberts
ISBN: 9780029266250

A Foundation For Total Quality Management

Harry V. Roberts

Bernard Sergesketter

Language

English

Book Paperback

Libristo code: 04487780

Publishers Simon & Schuster, June 1993

In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts an... Full description

Libristo code: 04487780

58 b

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In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.