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Quality in Public Services
Language
English
English
Book
Paperback
Attempts to close the gap between politicians' rhetoric, public expectations and the day-to-day dile...
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Libristo code: 07183909
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Attempts to close the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. This book examines various approaches to quality definition, implementation and measurement.
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About the book
Full name
Quality in Public Services
Author
Lucy Gaster
Language
English
English
Binding
Book - Paperback
Date of issue
1995
Number of pages
160
EAN
9780335191604
ISBN
9780335191604
Libristo code
07183909
Publishers
Open University Press
Weight
230
Dimensions
153 x 228 x 9
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