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Measuring and Improving Productivity in Services - Issues, Strategies and Challenges
Language
English
English
Book
Hardback
The definition and measurement of productivity in services raises important conceptual, methodologic...
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Libristo code: 05101305
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The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.
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About the book
Full name
Measuring and Improving Productivity in Services - Issues, Strategies and Challenges
Author
Faridah Djellal, Faiz Gallouj
Language
English
English
Binding
Book - Hardback
Date of issue
2008
Number of pages
264
EAN
9781847202697
Libristo code
05101305
Publishers
Edward Elgar Publishing Ltd
Weight
534
Dimensions
156 x 234 x 24
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