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Managing Service Operations

Design and Implementation

Language EnglishEnglish
Book Paperback
Book Managing Service Operations William J. Hollins
Libristo code: 04785703
Publishers SAGE Publications Inc, September 2006
'Bill Hollins continues his practical investigation of design in the service sector. In this new boo... Full description
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'Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field' - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

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About the book

Full name Managing Service Operations
Author William J. Hollins, Sadie Shinkins
Language English
Binding Book - Paperback
Date of issue 2006
Number of pages 312
EAN 9781412929530
ISBN 1412929539
Libristo code 04785703
Publishers SAGE Publications Inc
Weight 524
Dimensions 170 x 241 x 18

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Production & quality control management
Economics, Finance, Business & Management > Business & Management > Operational research
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