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La pregunta decisiva 2.0

Language SpanishSpanish
Book Paperback
Book La pregunta decisiva 2.0 Rob Markey
Libristo code: 13136886
Publishers LID Editorial Empresarial, S.L., February 2011
Formular a los clientes la pregunta decisiva (¿nos recomendaría a un amigo suyo?) genera una métrica... Full description
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Formular a los clientes la pregunta decisiva (¿nos recomendaría a un amigo suyo?) genera una métrica vital, el Índice Neto de Promotores (NPS). Desde que el libro fue publicado por primera vez, la aplicación del sistema creado por Fred Reichheld ha transformado empresas de una gran variedad de industrias y sectores y ha cambiado las reglas del juego de la fidelización de clientes. Con su claridad característica, explica su conexión con el crecimiento y el éxito sostenido en una empresa y presenta el proceso para motivar a los empleados y deleitar a los clientes.

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About the book

Full name La pregunta decisiva 2.0
Author Rob Markey, Frederick F. Reichheld, María López Medel, Luis Ruiz Vázquez
Language Spanish
Binding Book - Paperback
Date of issue 2011
Number of pages 277
EAN 9788483566602
ISBN 8483566605
Libristo code 13136886
Publishers LID Editorial Empresarial, S.L.
Weight 556
Dimensions 150 x 220

Categories

Society & Social Sciences > Education
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