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La fórmula del servicio excelente
Language
Spanish
Spanish
Book
Paperback
Una guía clara, precisa y fácilmente aplicable en una pequeña empresa, quepuede dar a su organizació...
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Libristo code: 13117470
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Una guía clara, precisa y fácilmente aplicable en una pequeña empresa, quepuede dar a su organización la ventaja competitiva que necesita para superar asus competidores y a la gran empresa.INDICE: Indice de figuras. Indice de guías de trabajo. Al lector. Introducción.. Diez conceptos fundamentales, veintiuna falacia y las fórmulas. Expectativas, percepciones y calidad. La cultura de servicio. Los momentos de la verdad. Personal. Procesos. Conclusión.
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About the book
Full name
La fórmula del servicio excelente
Author
Claudio L. Soriano Soriano
Language
Spanish
Spanish
Binding
Book - Paperback
Date of issue
1994
Number of pages
264
EAN
9788479781866
ISBN
8479781866
Libristo code
13117470
Publishers
Ediciones Díaz de Santos, S.A.
Weight
228
Dimensions
120 x 190
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