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ITIL foundation handbook

Language EnglishEnglish
Book Paperback
Book ITIL foundation handbook Stationery Office
Libristo code: 02380294
Publishers TSO, January 2012
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to... Full description
? points 38 b
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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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About the book

Full name ITIL foundation handbook
Author Stationery Office, Claire Agutter
Language English
Binding Book - Paperback
Date of issue 2012
Number of pages 310
EAN 9780113313495
ISBN 0113313497
Libristo code 02380294
Publishers TSO
Weight 286
Dimensions 114 x 141 x 16

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas
Computing & Information Technology > Computer certification
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