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ITIL(R) 4 Specialist - Create, Deliver & Support (CDS) Courseware

Name: ITIL(R) 4 Specialist - Create, Deliver & Support (CDS) Courseware
Brand: Van Haren Publishing
SKU: 33345964
Price: 119.69 EUR
Availability: InStock
Author: Van Haren Publishing
ISBN: 9789401806145

Van Haren Publishing

Language

English

Book Paperback

Libristo code: 33345964

Publishers Van Haren Publishing, February 2020

''This module covers the ''core'' service management activities and expands the current scope of ITI... Full description

Libristo code: 33345964

293 b

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''This module covers the ''core'' service management activities and expands the current scope of ITIL to include the ''creation'' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

Create, Deliver and Support module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.