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IT-Service Management

Language GermanGerman
Book Paperback
Book IT-Service Management Jürgen Eidler
Libristo code: 06837087
Publishers VDM Verlag, June 2011
Dieses Buch beschäftigt sich mit IT-Service Management basierend auf Information Technology Infrastr... Full description
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Dieses Buch beschäftigt sich mit IT-Service Management basierend auf Information Technology Infrastructure Library Version 2 (ITIL V2) und Version 3 (ITIL V3). Das Hauptaugenmerk liegt auf den Teilbereichen Service Support und Service Delivery. In weiterer Folge wird die Weiterentwicklung von ITIL behandelt und dabei ausführlich auf die Version ITIL V3 eingegangen. Es werden die wesentlichen Unterschiede zwischen ITIL V2 und ITIL V3 erläutert. Weiters werden anhand von praxisnahen Studien Auswirkungen der Implementierung von ITIL auf Unternehmen aufgezeigt. Das letzte Kapitel beschreibt anhand einer Fallstudie die praktische Anwendung von ITIL V2.

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About the book

Full name IT-Service Management
Language German
Binding Book - Paperback
Date of issue 2011
Number of pages 188
EAN 9783639300840
ISBN 363930084X
Libristo code 06837087
Publishers VDM Verlag
Weight 281
Dimensions 152 x 229 x 11
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