Contact
How to shop
Delivery
Shopping guide
Internal Service Systems and Cultural Differences
An Exploratory Study of Switzerland, Australia and Singapore
German
166 b
Delivery to Austria
Up to 30 days for returns
Customers also purchased
/
Paperback
11.69
€
/
Paperback
24.99
€
/
Paperback
18.49
€
Internal service systems are frameworks with the purpose of structuring the course of internal services between the support and the frontline employees. Cultural elements come into the system in multicultural settings, where companies operate in different cultural context with employees of different cultural backgrounds. Culture does not depend on a system or on management, but rather the opposite. A successful system is based on the multicultural pot of people in the organisation or team. The same counts for managerial activities. In the case of this book different dimensions of culture will be discussed and are the foundation of the internal service evaluations. From what is learnt the cultural dimension and the service dimensions, an internal service system evolves. It is based on a multicultural context, namely the cultures of Switzerland, Australia and Singapore.
About the book
German
Give this book today
It's easy
1 Add to cart and choose Deliver as present at the checkout 2 We'll send you a voucher 3 The book will arrive at the recipient's addressYou might also be interested in
/
Paperback
12.95
€
/
Paperback
17.95
€
/
Paperback
64.99
€
/
Paperback
11.99
€
