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El profesional del servicio al cliente

Language SpanishSpanish
Book Paperback
Book El profesional del servicio al cliente Josh Stroup
Libristo code: 13118856
Publishers Editorial Universitaria Ramón Areces, February 2006
Publicado en inglés con el siguiente título: The Service Pro. Creating Better, Faster, and Different... Full description
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Publicado en inglés con el siguiente título: The Service Pro. Creating Better, Faster, and Different Customer Experiences Este libro explica las competencias y las tácticas que incrementan la retención y la fidelización de clientes, y cuyo resultado es el incremento de beneficios en los negocios. Ofrece una visión de las características de la nueva economía e intenta que tomemos conciencia de la necesidad de compartir la información sobre el cliente con las personas del entorno de trabajo y de prepararles para los retos competitivos del mercado actual.

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About the book

Full name El profesional del servicio al cliente
Author Josh Stroup, Rick Tate, Carmen E. León Pérez
Language Spanish
Binding Book - Paperback
Date of issue 2006
Number of pages 96
EAN 9788480047517
ISBN 8480047518
Libristo code 13118856
Publishers Editorial Universitaria Ramón Areces
Weight 210
Dimensions 170 x 240

Categories

Society & Social Sciences > Education
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