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El momento de la verdad
Language
Spanish
Spanish
Book
Paperback
Una obra maestra de la literatura del management. En este libro se describe de una forma amena y pro...
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Libristo code: 13156132
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Una obra maestra de la literatura del management. En este libro se describe de una forma amena y profunda el proceso de cambio de una organización. Los puntos fundamentales desc ritos por Jan Carlzon pueden (y de hecho lo han sido) aplica rse no sólo a empresas aéreas o de servicios sino también a empresas de tipo industrial.INDICE: El momento de la verdad. Vingresor. El cambio en SAS. Profesión:Líder. Formular la estrategia. Achatar la pi rámide. Asumir riesgos. Comunicar. Consejos y sindicatos. Me dir resultados. Premiar al personal. La segunda ola.
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About the book
Full name
El momento de la verdad
Author
Jan Carlzon
Language
Spanish
Spanish
Binding
Book - Paperback
Date of issue
1991
Number of pages
160
EAN
9788487189760
ISBN
8487189768
Libristo code
13156132
Publishers
Ediciones Díaz de Santos, S.A.
Weight
219
Dimensions
150 x 220 x 12
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