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Explores the ongoing transformation of service relationships, focusing on the incorporation of the c...
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Libristo code: 02966596
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257 b
257 b
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Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
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About the book
Full name
Customers at Work
Author
W. Dunkel, F. Kleemann
Language
English
English
Binding
Book - Paperback
Date of issue
2013
Number of pages
257
EAN
9781349451111
Libristo code
02966596
Publishers
Springer Palgrave Macmillan
Weight
346
Dimensions
140 x 216 x 15
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