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Customer Service Games for Training

Name: Customer Service Games for Training
Brand: Taylor & Francis Ltd
SKU: 16291328
Price: 260.29 EUR
Availability: InStock
Author: Agatha C Hughes
ISBN: 9781138742741

Agatha C Hughes

Thomas P Hughes

Language

English

Book Hardback

Libristo code: 16291328

Publishers Taylor & Francis Ltd, September 2017

This title was first published in 2011.After World War II, a systems approach to solving complex pro... Full description

Libristo code: 16291328

637 b

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This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.