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Customer Satisfaction Planning

Language EnglishEnglish
Book Hardback
Book Customer Satisfaction Planning Thomas T. Hirata
Libristo code: 06680574
Publishers Taylor & Francis Inc, October 2008
Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfie... Full description
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Statistics show that a single satisfied customer can bring a company two new ones but one unsatisfied client can cost it four. With this principle in mind, this book presents a progressive, cost-cutting efficiency system that builds on material requirement planning and enterprise resource planning to facilitate improved customer satisfaction.

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About the book

Full name Customer Satisfaction Planning
Author Thomas T. Hirata
Language English
Binding Book - Hardback
Date of issue 2008
Number of pages 116
EAN 9781420083811
ISBN 9781420083811
Libristo code 06680574
Publishers Taylor & Francis Inc
Weight 318
Dimensions 235 x 159 x 14

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Market research
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