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Customer Knowledge Management

Leveraging Soft Skills to Improve Customer Focus

Language EnglishEnglish
Book Paperback
Book Customer Knowledge Management Soumit Sain
Libristo code: 13817105
Publishers Springer International Publishing AG, August 2016
This book presents the interrelationship between customer knowledge management, customer focus and s...
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This book presents the interrelationship between customer knowledge management, customer focus and soft skills. It also provides concrete advice on how the management of customer knowledge can be optimized.

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About the book

Full name Customer Knowledge Management
Author Soumit Sain, Silvio Wilde
Language English
Binding Book - Paperback
Date of issue 2016
Number of pages 207
EAN 9783319381404
ISBN 3319381407
Libristo code 13817105
Publishers Springer International Publishing AG
Weight 3518
Dimensions 155 x 235 x 13

Categories

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Personnel & human resources management
Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management: leadership & motivation
Economics, Finance, Business & Management > Business & Management > Management & management techniques > Knowledge management
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Market research
Society & Social Sciences > Psychology > Occupational & industrial psychology
Economics, Finance, Business & Management > Business & Management > Business mathematics & systems
Computing & Information Technology > Business applications
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