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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Name: Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
Brand: McGraw-Hill Education - Europe
SKU: 01321375
Price: 21.49 EUR
Availability: InStock
Author: Kerry Patterson
ISBN: 9780071830607

Kerry Patterson

Language

English

Book Hardback

Libristo code: 01321375

Publishers McGraw-Hill Education - Europe, June 2013

Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting t... Full description

Libristo code: 01321375

53 b

21.49 € VAT included

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Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.