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Beschwerdemanagement
Language
German
German
Book
Paperback
Beschwerden müssen als Chance verstanden werden, um unternehmensinterne Geschäftsprozesse zu optimie...
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Libristo code: 09487355
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24 b
24 b
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Beschwerden müssen als Chance verstanden werden, um unternehmensinterne Geschäftsprozesse zu optimieren und die Kundenbindung zu verstärken. (1) , (5) , (7) Von essentieller Bedeutung ist die Anregung eines aktiven Beschwerdeverhaltens beim Kunden sowie die schnelle und unkomplizierte Abwicklung von Beschwerden. Ein mangelhaftes Beschwerdemanagement kann einem Unternehmen und seinem Image durch negative Mundpropaganda empfindlich schaden. (5)
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About the book
Full name
Beschwerdemanagement
Author
F Muretta
Language
German
German
Binding
Book - Paperback
Date of issue
2015
Number of pages
18
EAN
9783737932974
ISBN
3737932972
Libristo code
09487355
Publishers
Gbi-Genios Verlag
Weight
50
Dimensions
178 x 254 x 2
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