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English
Book
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A classic book is brought up to date as the authors integrate the use of technology into the custome...
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Libristo code: 06306210
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190 b
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190 b
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77.59
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A classic book is brought up to date as the authors integrate the use of technology into the customer experience and offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals,
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About the book
Full name
Assessing Service Quality
Author
Ellen Altman
Language
English
English
Binding
Book - Paperback
Date of issue
2010
Number of pages
215
EAN
9780838910214
ISBN
9780838910214
Libristo code
06306210
Publishers
American Library Association
Weight
544
Dimensions
217 x 282 x 13
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